Revantage provides services to 151 Property Services Manager Pty Limited, 151 Property BTR Pty Limited, 151 Property NZ Limited, real estate investment companies, as well as their related bodies corporate and other third parties that may be designated from time to time (together, Revantage Service Recipients). It collects, holds, uses and discloses personal information to carry out its activities in supporting the Revantage Service Recipients in managing real estate in commercial, industrial, retail, hotel, residential and development sectors in Australia and New Zealand.
Collection of Personal Information
The kinds of personal information that Revantage collects and holds include:
- Date of birth
- Contact details (for example, postal address, e-mail address, telephone number(s), facsimile number)
- Occupation – company and position
- Bank account details
- Passport and drivers licence information
- Financial information, such as bank account statements
- Utility bills
- Rates notices
- Dietary needs
- Preferences in property requirements
- Employment history
In the case of employees, Revantage also collects and holds personal information including:
- personal and emergency contact details
- information about terms and conditions of employment
- wage or salary details
- leave balances
- records of work hours
- records of engagement, resignation or termination of employment
- information about training, performance and conduct
- taxation, banking or superannuation details
- union, professional or trade association membership information
Revantage collects personal information directly from you, including from correspondence, emails and business cards that you provide to us, and from telephone conversations we have with you. Revantage also collects personal information from Revantage Service Recipients and service providers such as external legal services providers and property managers.
Use and Disclosure of Information
The purposes for which Revantage uses personal information include:
- providing services including:
- due diligence;
- portfolio reporting services;
- portfolio management; transaction execution support;
- directorship services;
- risk management;
- people and culture;
- strategic initiatives; and
- property management;
- administrative functions, including monitoring, auditing, evaluation, modelling data, answering queries;
- to communicate with you; and
- in the case of current and former Revantage employees, managing our employment relationship with you.
Your personal information may also be used so that Revantage, its agents, service providers, and contractors can provide you with information about the services of Revantage Service Recipients, such as direct mail and telemarketing, and, where you have opted in, by email, SMS and MMS, or to request your feedback for promotional purposes. You always have the right to opt-out of receiving such information. You may exercise that right by contacting us as set out below or using the unsubscribe facility provided in our communications to you.
In order to deliver our services, we occasionally need to disclose personal information to our agents, contractors, related bodies corporate, or third party service providers, such as providers of administrative, telecommunications, information technology/computer or other services.
Your personal information may also be disclosed to other parties where you have agreed or it is required or authorised under an law or by court/ tribunal orders. For example, Revantage discloses personal information associated with its regulatory reporting and compliance obligations, to statutory bodies such as the Australian Securities and Investments Commission.
Revantage may share personal information with related bodies corporate or other third parties in connection with the purposes described in this policy. Some of the related bodies corporate or other third parties to whom Revantage might disclose personal information are located outside of the country you are located in. They are generally located in:
- New Zealand;
- the United States of America;
- United Kingdom;
- Hong Kong;
- India; and
When Revantage discloses personal information to an overseas recipient, we take reasonable steps to ensure that the personal information is handled securely and in accordance with this policy and the APPs and the IPPs.
Revantage maintains strict standards and security procedures to prevent misuse, interference and loss, unauthorised access, modification or disclosure.
Personal information received by Revantage is held electronically on secure information technology systems of Revantage and may only be accessed by its authorised employees, contractors and service providers who require access in connection with the purposes described in this Policy. We take all reasonable steps to protect against the loss, misuse and/or alteration of the information under our control, and that the information we hold is accurate, complete and up to date including through appropriate physical and electronic security strategies. Only authorised personnel are provided access to personal information, and these employees are required to treat this information as confidential. Data is backed up daily, weekly and monthly and archives are stored in a secure location.
Personal information is also held in hard copy format. These documents are stored in lockable storage cabinets in secure premises.
We use “cookies” to enhance functionality and to keep track of visits to our website.
Access to Information
You can request access to personal information that Revantage holds about you, and you can request that Revantage corrects that personal information.
Before giving you access to your records, Revantage will require you to prove your identity. We may ask you to verify your full name and other aspects of personal information.
Revantage will give you access to your personal information, and take reasonable steps to correct it if we consider that it is incorrect, unless there is a law that allows or requires us not to.
If Revantage refuses to give you access to your personal information, or to correct it, Revantage will notify you in writing and will provide reasons.
If you would like to access or correct your personal information, contact our Privacy Officer (details are below).
Revantage Global Services ANZ Pty Limited
Suite 602, Level 6
151 Castlereagh Street
SYDNEY NSW 2000
Phone: 02 4006 8311
Our Privacy Officer will investigate the complaint and determine whether a breach has occurred and what action, if any, to take. Revantage will respond in writing within 30 days of receiving a complaint.
If the complaint remains unresolved, you have the option of notifying the Office of the Australian Information Commissioner (OAIC) or New Zealand’s Office of the Privacy Commissioner (OPC):
Office of the Australian Information Commissioner (OAIC)
Complaints must be made in writing.
1300 363 992
Director of Compliance
Office of the Australian
GPO Box 5218
Sydney NSW 2001
New Zealand’s Office of the Privacy Commissioner (OPC)
0800 803 909
Or write to the office at PO Box 10 094, Wellington 6143, New Zealand